Monitoring every minute
CPU, memory, disk, services, trunks and call activity collected every 60 seconds, with per-PBX dashboards, history charts and fleet-wide health at a glance.
3CX fleet management
One console for your entire 3CX fleet
Monitor, configure and secure every 3CX phone system you manage from one place, with alerts before your customers notice and changes you can repeat across the fleet.
Everything your team needs to run 3CX at scale
From inventory to incident response, SYNOP•SYS replaces a browser tab per PBX with one workspace.
Fleet inventory
Every PBX with its health, version, licence tier and expiry, grouped and tagged the way your team works.
Live 3CX management
Users, trunks, queues, IVRs, ring groups, phones and office hours, edited through forms that mirror the 3CX console.
Alert rules
Built-in rules for the usual failures plus your own, with throttling, severity and routing to the right people.
Maintenance windows
Schedule planned work so expected downtime stays quiet and never pages anyone.
Uptime and SLA reports
Availability per PBX and across the fleet, response times (MTTA, MTTR), exported to CSV for your customers.
Bulk and scheduled actions
Run maintenance on one PBX or hundreds, now or on a schedule, with a full history of every run.
Templates and drift detection
Capture a known-good configuration, apply it all-or-nothing across a group, a tag or the fleet, and get alerted the moment a PBX drifts from it.
Backups
Nightly exports of every PBX backup to your workspace storage, ready to download or restore.
Call recordings
Browse and download call recordings per PBX without logging in to each console.
Incidents and on-call
Related alerts roll up into one incident, route to whoever is on call, escalate when nobody answers, and close with a full timeline.
Fleet-wide search
Search logs, health, blocklists, firmware and renewals across every PBX at once.
Live active calls
See the calls in progress on any PBX in real time, and drop one when you need to.
Audit log
Every change your team makes, who made it and when, exportable to CSV.
SSO and SCIM
Sign in with Microsoft Entra ID and provision users automatically; enforce SSO when you are ready.
Integrations
Alerts to email, SMS, PagerDuty, Slack and Teams; tickets in ConnectWise, Autotask or HaloPSA; signed webhooks.
Branding and custom domain
Your logo and colours, on your own domain.
API access
API keys for scripts and automation, scoped like the people who use them.
Mobile app
Alerts, incidents and actions from your phone, with push notifications and Live Activities.
See trouble before your customers do
Per-instance dashboards show resource usage, service state, trunk registration and call volume over time, so a full disk or an unregistered trunk is an alert, not a support call.
Standardize once, apply everywhere
Templates carry your standard configuration with variables and secrets. Drift policies keep every PBX aligned and tell you exactly what changed.
Respond as a team
Related alerts roll up into one incident, route to whoever is on call and escalate when nobody answers. Uptime and response-time reports come for free.
SYNOP•SYS for iPhone and iPad
Your whole fleet in your pocket
The mobile companion to the SYNOP•SYS console puts the fleet's health and your team's alerts one tap away.
- Acknowledge, snooze and resolve alerts and incidents from push notifications
- Follow running jobs on the Lock Screen and in the Dynamic Island
- See active calls in real time and drop a call when needed
- Run, schedule and export backups
- Search event, audit and unified logs across the fleet
- Home Screen widgets and quick actions
- Sign in with a password, SSO, two-factor codes or a passkey
Coming soon to the App Store
Why SYNOP•SYS
Built for MSPs
Designed for teams that run dozens or hundreds of 3CX systems for their customers, not a single office PBX.
Nothing to install on your PBXs
SYNOP•SYS connects through the 3CX API with the credentials you provide. There is no agent or script to install on the phone system.
An isolated workspace for every customer
Each workspace gets its own database, its own storage and its own subdomain, created automatically.
Hosted in Canada
Your data is stored in Montréal, and production databases are replicated to Calgary for disaster recovery.
Enterprise-grade security
Passkeys, multi-factor sign-in, Microsoft Entra ID single sign-on, SCIM provisioning, roles scoped to groups or tags, and an audit log of user actions.
The right access for every tech
Roles and permissions limited to specific groups or tags of PBXs, so each technician sees only the customers they look after.
Changes you can trust
Templates apply all-or-nothing with automatic rollback, and every change is recorded, so a bulk update never leaves a PBX half-configured.
Fits your tools
Send alerts to email, SMS, PagerDuty, Slack and Teams, open tickets in ConnectWise, Autotask or HaloPSA, and receive signed webhooks.
English and French
The console, the mobile app and system alerts are fully available in both languages.
Simple pricing that grows with your fleet
You pay for the phone systems you monitor and the storage you use, nothing else.
Per monitored PBX
A price for each enabled PBX, so your cost follows the size of your fleet.
Storage included
Every plan includes storage for backups and media, with additional storage billed per gigabyte.
- Free trial
- Monthly or yearly billing
- Cancel anytime
Frequently asked questions
Something else on your mind? Send it with your request, or email support@synopsysapp.com.
Who is SYNOP•SYS for?
Managed service providers and IT teams that run many 3CX phone systems, for their customers or across their own sites, and want to monitor, configure and secure all of them from one console.
Do I need to install anything on my phone systems?
No. SYNOP•SYS connects to each PBX through the 3CX API, using API credentials you create in the 3CX console. There is no agent, script or plugin to install, and you can remove access at any time by deleting those credentials.
Which 3CX versions are supported?
SYNOP•SYS works with 3CX version 20, hosted by you, by 3CX or by a cloud provider, as long as the PBX is reachable over HTTPS.
How is the price calculated?
You pay for each enabled PBX and for the storage you use beyond what your plan includes. There is no workspace fee, and you can disable a PBX to stop paying for it. Taxes are added to invoices.
Is there a free trial?
Yes. Plans come with a free trial, and we confirm its length when we answer your request.
Where is my data stored?
In Canada. Each customer gets its own database and storage in Montréal, and production data is replicated to Calgary for disaster recovery.
Can I limit what each technician sees?
Yes. Roles control what people can do, and each person can be limited to specific groups or tags of PBXs, so a technician only sees the customers they look after.
How do people sign in?
With a password and a second factor (passkey, authenticator app or code by email or text message), or with Microsoft Entra ID single sign-on. Users can be provisioned automatically with SCIM.
Is there a mobile app?
Yes, for iPhone and iPad. It brings alerts, incidents and actions to your phone with push notifications, and it is coming soon to the App Store.
Is SYNOP•SYS available in French?
Yes. The console, the mobile app and alert notifications are fully available in English and in French, and each person chooses their own language.
What happens to my data if I cancel?
You can export your data at any time while your subscription is active. After cancellation takes effect, we delete your workspace content within a reasonable period, as described in our Privacy Policy.
Are you affiliated with 3CX?
No. SYNOP•SYS is an independent product built for 3CX phone systems. It is not affiliated with, endorsed by or sponsored by 3CX Ltd.
Ready to bring your 3CX fleet under one roof?
Tell us about your fleet and we will set up your workspace.
- 1 Tell us about your company and your fleet.
- 2 We get back to you to confirm the plan that fits.
- 3 We create your workspace and email you a link to set your password.
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