Terms and Conditions

These Terms and Conditions (the "Terms") govern your use of SYNOP•SYS, operated by SYNOP-SYS, based in Quebec ("we", "us"). By creating an account, accepting an invitation or using the Service, you agree to these Terms on behalf of yourself and the organization you represent.

Definitions

Service means the SYNOP•SYS web console, the SYNOP•SYS mobile app, their APIs and this website. Customer means the organization that holds the subscription. Workspace means the Customer's isolated environment in the Service. Customer Data means the information the Customer or its users put into, or collect through, the Workspace. Plan means the subscription plan the Customer selects.

Accounts and workspaces

You must give accurate information when you create an account and keep it up to date. You are responsible for keeping your sign-in credentials secure and for every action taken under your account. The Customer is responsible for the users it invites and for the permissions it grants them. Tell us promptly at support@synopsysapp.com if you suspect unauthorized use of an account.

Free trial

A Plan may include a free trial. At the end of the trial, the subscription continues on the selected Plan unless it is cancelled before the trial ends. We may change or end trial offers at any time for new subscriptions.

Subscription, fees and metered usage

The Customer pays the fees of its Plan, which may include a base subscription fee, a fee for each enabled phone system (PBX) and a fee for each gigabyte of storage used beyond the storage the Plan includes. Metered quantities are measured by the Service and billed through Stripe. Fees are exclusive of applicable taxes, which are added to invoices. Subscriptions renew automatically for successive periods of the same length until cancelled. We may change fees for future billing periods with at least 30 days' notice. If an invoice remains unpaid, we may suspend the Workspace after notice.

Cancellation and refunds

The Customer may cancel at any time from the billing settings of its Workspace. Cancellation takes effect at the end of the current billing period, and fees already paid are not refunded except where the law requires otherwise.

Acceptable use

You must use the Service lawfully and only to manage phone systems that you own or that you are authorized to manage. You must not attempt to access another customer's Workspace, probe, attack or overload the Service, reverse engineer it except as the law allows, resell it without our written agreement, or use it to record or access communications in violation of applicable law. We may suspend access that we reasonably believe violates this section.

Customer data

The Customer owns its Customer Data. The Customer grants us a limited licence to host, copy, process and transmit Customer Data only as needed to provide, secure and support the Service. The Customer is responsible for having the rights and consents needed for the Customer Data it puts into the Service. The Customer can export its data at any time while the subscription is active. After termination, we delete Customer Data within a reasonable period, as described in our Privacy Policy.

Third-party products

The Service works with third-party products, including 3CX phone systems and the integrations the Customer chooses to enable. Those products are governed by their own terms, and we are not responsible for them. SYNOP•SYS is not affiliated with, endorsed by or sponsored by 3CX Ltd.

Availability and changes

We work to keep the Service available and secure, but it is provided as available, without a service-level commitment unless one is agreed in a separate written agreement. We may add, change or remove features. We will give reasonable notice before removing a feature that is material to the Customer's use of the Service.

Intellectual property

We and our licensors own the Service, including its software, design and documentation. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during the subscription. No other rights are granted.

Confidentiality

Each party will protect the other's confidential information with at least reasonable care and use it only for the purposes of these Terms, except for information that is public, already known to the recipient, independently developed, or required to be disclosed by law.

Feedback

If you send us suggestions or feedback, we may use them without restriction or obligation to you.

Warranty disclaimer

To the extent permitted by the Civil Code of Québec and applicable consumer protection law, the Service is provided without any warranty other than those expressly stated in these Terms, and we disclaim implied warranties of fitness for a particular purpose.

Limitation of liability

To the extent permitted by law, our total liability arising out of or relating to the Service is limited to the fees the Customer paid in the 12 months before the event giving rise to the claim, and we are not liable for indirect damages, loss of profits or loss of data. Nothing in these Terms limits liability that cannot be limited by law, including liability for bodily or moral injury caused to another or for intentional or gross fault.

Indemnity

The Customer will defend and indemnify us against third-party claims arising from Customer Data or from the Customer's use of the Service in violation of these Terms or of the law.

Suspension and termination

Either party may terminate the subscription as provided in these Terms. We may suspend or terminate access immediately in case of a serious breach, a security threat, or where the law requires it. Sections that by their nature should survive termination, including those on fees owed, Customer Data, confidentiality and liability, survive it.

Changes to these terms

We may update these Terms. We will notify the Customer of material changes by email or in the Service at least 30 days before they take effect. Continuing to use the Service after that date means accepting the updated Terms.

Governing law and jurisdiction

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable there. The courts of the judicial district of Montréal have exclusive jurisdiction, except where the law gives a consumer the right to bring proceedings elsewhere.

Language

These Terms are available in English and in French, and both versions are equally binding. The parties have expressly required that these Terms and all related documents be drawn up in English. Les parties ont expressément exigé que ces conditions et tous les documents qui s'y rattachent soient rédigés en anglais. A French version is available at any time on this website.

Contact

SYNOP-SYS support@synopsysapp.com