Support

We are here to help you get the most out of SYNOP•SYS, on the web and on your phone.

Contact support

Email support@synopsysapp.com. We answer on business days, Eastern Time.

What to include

To help us resolve your request quickly, please include:

• your workspace subdomain (for example, yourcompany in yourcompany.synopsysapp.com);
• the phone system (PBX) affected, if any;
• the date, time and time zone when the problem happened;
• what you expected to happen and what happened instead;
• screenshots or the exact error message, if you have them.

Never send passwords, sign-in codes or backup codes by email.

Signing in

Use the Sign in link at the bottom of this page to reach the SYNOP•SYS console, then choose your workspace. If your organization uses Microsoft single sign-on, use the single sign-on button on the sign-in page. If you have lost access to your second factor, ask an administrator of your workspace to reset it, or contact us.

The mobile app

The SYNOP•SYS app for iPhone and iPad requires a SYNOP•SYS workspace account. You can sign in with your password, with single sign-on, with a two-factor code or with a passkey. To receive alerts, allow notifications when the app asks, or later in the iOS Settings app. If you belong to several workspaces, switch between them from the workspace menu.

Privacy requests

To access, correct or delete your personal information, write to privacy@synopsysapp.com. Our Privacy Policy explains what we collect and how we protect it.